For unpaid carers accessing support services and information can be a daunting task, especially for those who don’t use the internet.
This phone service is free to call on 0800 888 6999, where carers can listen to information on:
- help with finances and household costs
- caring for people with specific health conditions
- looking after yourself
- ways to get more help and support.
We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.
If you know an unpaid carer who doesn’t use the internet please share our freephone number and print off our information flyer.
Please note that this service provides recorded information and signposting for carers - this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.
Latest updates

Carer Poverty Coalition responds to Government's welfare reform Green Paper
It's extremely worrying that some measures within the Green Paper on Welfare Reform changing disability and health benefits will actively…

Carers UK celebrates Investing in Volunteers award
Carers UK is delighted to have achieved the UK-wide quality mark for organisations involving volunteers during the charity’s 60th anniversary…

New rise in Carer Support Payment in Scotland earnings limit will increase financial security for carers on a low income
Carers Scotland press release on the increase in earnings threshold for Carer Support Payment in 2025.

A year on from the Carer’s Leave Act, raising awareness of new employment rights for carers must continue
After a significant shift in legal rights for working carers last year, charity Carers UK wants to see more employers…
Got a question about caring?
Every day we hear from people who need help with looking after a friend or family member
Become a member for free
Joining Carers UK is free and takes just a few minutes.