Dealing with an urgent situation?
Immediate risk?
In the event of an emergency, do not hesitate to call 999. It may feel very hard if this involves a loved one or a relative, but seeking help urgently if anyone is at immediate risk of harm is the right thing to do for everyone's safety and wellbeing.
Need professional specialist support?
There are also a number of organisations that can help you get the support you need out of hours.
- Call the NHS 111 service if you are feeling unwell and need a telephone health assessment or need to get in touch on behalf of someone you're looking after – just dial 111. You can also call this number if you need mental health support (select the mental health option). Contact your GP for advice on how to deal with any symptoms of a health issue and the treatment available.
- Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email jo@samaritans.org
- Social services: If your normal office is closed and you need urgent help, there will be an emergency duty team you can contact. An easy way to search online is to use Google to search for "emergency duty team" and the name of your local council.
- In Northern Ireland emergency social work contacts can be found by going to www.hscni.net and finding your own local Health and social Care Trust website.
Planning ahead
Planning ahead for a situation where you are unable to continue caring can prevent much stress and worry. We provide some clear guidance on what steps to follow when creating a contingency plan and introduce you to our interactive tool. The tool helps you to create your own plan with prompts and suggestions to save time and cover important necessities from medication to home help.
Click on the headers below for ideas and tips
It’s a good idea to consider having a contingency plan to prepare for a time when you are no longer able to care. We all get ill from time to time or have to take time out, but knowing that someone else will be able to pick up your caring responsibilities in your absence can offer a great deal of peace of mind.
Our online guide to creating a contingency plan explains how many different sources of support can be used to bolster your plan. For example you can: ensure key information is made readily available for professionals; draw on networks of community and family support; and explore what technology can be used to support someone you look after when you can't be in the same place at the same time.
We advise all carers to create an emergency plan – to support you and all those you look after. Having a plan in place can help ease your worries if you are not able to care for those you look after at any point in the future.
We can guide you through the process of creating one through our interactive online tool.
In order to create an emergency plan that meets your needs, we recommend you consider bringing together these details:
- details of the name, address and contact details of the person you look after
- who you and the person you look after would like to be contacted in an emergency – this might include friends, family or professionals
- details of any medication the person you look after is taking and where it is stored
- details of any ongoing treatment they need
- noting details of any allergies
- details of their GP and pharmacy
- any ongoing treatment they need
- any care and support services they receive
- any continence products needed and who supplies them
- any mobility challenges and mobility aids such as a wheelchair or hoist
- anything behavioural others need to be aware of.
Top tip – Make a note in your diary or on your calendar to review this periodically to ensure the information is kept up to date.
Having this important information in one place could be of immense support and help when needed at a critical time, when time might be limited. Talk about the plan with the person you care for, if possible, and also with those you would like to be named emergency contacts.
It would also be useful to share it with trusted family members or friends and healthcare professionals. Give people a copy of the plan – or let them know where they can find it and make sure the information is regularly updated.
Sometimes, we don’t have as much time as we would like to prepare. Think about whether there are alternative ways of getting essential supplies to the person/people you care for. Perhaps trusted neighbours or local support groups could help with the practicalities of this.
Prepare a single hospital bag for the person you look after. This should include their emergency contact, a list of the types of medication they take (including dose and frequency), any details of planned care appointments and things you would need for an overnight stay (snacks, pyjamas, toothbrush, medication etc). If they have an advanced care plan, please include that. You could also prepare one for yourself.
You could sign up to a repeat prescription delivery service if the person you care for is reliant on regular prescription medication.
You may be able to arrange help and support from family and friends but it can be reassuring to involve your local council/trust in case informal arrangements fall through. If you cannot organise alternative care, contact your local authority or health care provider.
Another way of gaining support in the long term is through arranging an assessment for the person you look after or a carer's assessment for yourself. See our webpage on assessments for the person you look after and assessments for carers for further information. Every carer who has an assessment should be asked about emergencies and offered help to plan for them.
Some people have a condition that affects their sense of direction or orientation which means that they could potentially get lost or go missing quite easily. This may be for various reasons, from memory problems or a sensitivity to the environment caused by autism.
This is a common concern, but it can be highly stressful for you and your loved ones and hard to know what to do.
Recognising this issue, the charity, MedicAlert has a scheme in place to offer help. This involves setting up a secure digital medical record for the person you care for which is linked to an item of identity they wear such as a wristband. In the instance of someone getting lost, crucial medical information and support about them can be accessed quickly. You can find out more about this by watching this short video guide.
The charity also has an 'advocacy function' so that you, as the carer of the person affected, can access their record and make sure it's kept up to date. Find out more at www.medicalert.org.uk/
There is a fee to cover costs for membership, but they offer a good will fund for anyone who can't afford to pay this.
If someone you're caring for lives at a distance, it's important to consider how technology can help you keep in touch and alert you to any problems to give you both peace of mind.
You may find it valuable to use video calls as a way to talk face to face, though at a distance. There are also apps and devices that are specifically designed with carers' needs in mind such as Jointly, a mobile and online app that enables you to make communicating and coordinating care among friends and family for the person you're looking after, easier.
There is also technology that can help with particular tasks, in case you can't be around, such as managing taking medication. Read more about different types of remote technology that are available to help.
In some areas, there are emergency card schemes that have been set up for carers, often by the local council/trust or a local carers centre. This might be called:
- Carer card scheme
- Carers emergency card
- Emergency care scheme.
As a carer, you would usually asked to register and, with help from a skilled worker, draw up emergency plans. The plans are held by the scheme which provides a 24-hour response service. Carers carry a card with the scheme's telephone number and a unique identification number to avoid any personal details appearing on the card.
In some areas they are integrated with police, fire and ambulance services. In the event of an emergency, you or someone with you would call the scheme. An operator would look up your emergency plan and make arrangements for replacement care.
This could involve contacting friends or family, or putting in place professional help. Plans will have been shared with them so they know the individual needs of the person requiring care, such as their medication.
Check with your local carers' organisation to see if such a scheme operates in your area.
Seeking further guidance?
For more guidance and support on preparing for an emergency, see our guidance on 'Creating a contingency plan'.
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